Today, I would like to share with you all about an exciting opportunity that has come up for the position of “Quality Analyst at Physics Wallah”, a leading online platform for education in India. “Quality Analyst at Physics Wallah” As someone who is passionate about education and believes in the power of technology to transform learning, I find this opportunity particularly intriguing and exciting. Content Quality Assurance Specialist
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About the Physics Wallah
Quality Analyst at Physics Wallah
Physics Wallah Private Limited, known as “Physics Wallah” or “PW”, was founded as a YouTube channel in 2016 by Allah Pandey, an educator originally from Prayagrai, Uttar Pradesh. Together with co-founder Prateek Maheshwari, Pandey has created an app specially designed for students who wish to pass the National Entrance Examination and General Entrance Examination 2020. Physics Wallah has also launched courses for School Prep, JEE, NEET, GATE, SSC, UPSC, PSC, NDA, CA Foundation, CA Intermediate, CSIR NET, IIT JAM, MBA, NEET PG, and CUET.
Eligibility Criteria In Quality Analyst at Physics Wallah
Any College Degree Student
Role and Responsibility In Quality Analyst at Physics Wallah
- Track key industry trends.
- Monitor customer interactions
- calibration session
- training and coaching
- Stimulate innovation and optimize processes
- Agent appointment
- Increase the overall efficiency of the contact center
- Innovation of new parameters to improve the quality of team members
Preferred Skill In Quality Analyst at Physics Wallah
- Monitor calls and chats
- Agent performance rating
- Excellent listening skills
- Good coaching and communication skills
- sympathize
- Check the quality of the response and feedback on the improvement program
Work experience As Quality Analyst at Physics Wallah
- At least 2 years of customer support/quality analyst experience
- Startup experience is preferred, tech experience is a plus
Work
Work from home
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How To Apply?
Interested Candidate can apply for this Job
Official Website Link Click Here
