As a Customer Service Representative at Thermo Fisher Scientific, you will be responsible for providing support to our customers via phone, email, and chat. You will answer questions, resolve issues, and provide information about our products and services. You will also be responsible for maintaining our customer database and tracking our customer satisfaction levels.
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Eligibility Criteria In Customer Service Representative at Thermo Fisher
Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administration)
0-1 years Experience
Role and Responsibility As Customer Service Representative at Thermo Fisher
Perform order management activities for the assigned region using the application used by the function
Ensure compliance with organizational procedures, policies, and systems.
Ensuring KPIs/SLAs are met
Adhere to the daily order processing time as per set TAT guidelines
Ensure compliance with all defined internal/external processes
Proactively escalate issues that have the potential to disrupt business processes
Preferred Skill
Requires good computer skills, including Microsoft Office
Demonstrate excellent verbal and written communication and interpersonal skills.
Very detail oriented with good accuracy
Ability to work under pressure
Flexible for night shift
Location
India: Bangalore
COVID-19 Vaccination Update for U.S. & Canada Colleagues
- All colleagues in the US are required to disclose their vaccination status against COVID-19. New employees are required to disclose their vaccination status on their first day of work.
- New employees in the United States (including those in fieldwork, field service, and customer support – technical applications) may need to receive a COVID-19 vaccination, including a booster shot, depending on the customer or customer location they visit and serve. Individuals may also be asked to follow other health and safety protocols regarding COVID-19, such as wearing a mask or getting tested.
- Newly hired clinical research associates in the United States and Canada working in the following job categories must be fully vaccinated or apply for residency before their first day of work: Executive and above, Client Sales Representative, Clinical Research Associate (CRA), CRA Assistant (ACRA) ), all CRA and ACRA line managers, clinic-based staff in Early Development Services and Accelerated Enrollment Solutions, and FSPs in the Analytics Services Division role.
- New employees in Canada (including those in fieldwork, field service, and customer support technical applications) may need to be vaccinated against COVID-19, including booster shots, depending on the customer or customer location they visit and support. Individuals may also be asked to follow other health and safety protocols regarding COVID-19, such as wearing a mask or getting tested. New employees in field service, field service, and technical applications in customer support are required to disclose their vaccination status on their first day of work.
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How To Apply?
Interested Candidate can apply for this Job
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