Wipro, a leading global IT services company, is known for its innovative solutions and customer-centric approach. With a presence in over 50 countries, Wipro is committed to providing top-notch services to its clients across the world. As part of its growth strategy, the company is always looking for talented individuals to join its team. In this blog post, we will explore the role of a Customer Service Representative (CSR) at Wipro and what the recruitment process entails.
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About the Wipro
Wipro Limited, commonly known as Wipro, is an Indian multinational corporation that provides IT services, consulting, and business process services. It was founded in 1945 by M.H. Hasham Premji as Western India Palm Refined Oil Limited, which produced vegetable oil in Amalner, Maharashtra. Later, the company diversified into various businesses, including IT services, and in 1980, it changed its name to Wipro.
Today, Wipro is headquartered in Bangalore, India, and has a presence in over 50 countries. It has over 200,000 employees who provide a range of services to clients across industries, including banking and financial services, healthcare, consumer goods, energy, and utilities, among others.
Wipro’s IT services division provides a range of services, including application development and maintenance, infrastructure management, digital and business transformation, and cybersecurity. The company’s consulting and business process services division provides strategy consulting, customer experience management, and finance and accounting services.
Eligibility Criteria
- B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT graduates (Except Stats, Math Hons & Eco Hons)
- Full-time MBA, BE, and B-Tech graduate with a minimum 6 months of BPO experience
- Bachelor (Besides taking regular courses/technical courses, taking specialization courses in Statistics, Mathematics, Hons & Eco Hons, current year 12. Graduated)
- HWS (Empl Helpdesk))
Role and Responsibility
- Customer service by call, chat, and email
- Ensure timely and accurate delivery of services at specified service levels
- Build customer and domain knowledge so you can offer a solution on the first call
- Ensure compliance with customer service agreements (SLAs) such as customer satisfaction, level of service, customer time and effort
- Maintain the delivery of calls, chats, and email conversations at the internal and customer levels
- Comply with Customer Service and Accountability Policies
- Perform problem/question resolution and ensure adequate documentation and follow-up
- Identify, share, and support operational improvements
Preferred Skill
They bring knowledge and experience with the required experience
- Experience 0-2 years
- Very good communication skills
- You need to be flexible to work shifts
- Basic computer skills and knowledge of MS Office
- A clear career roadmap that offers opportunities for growth
- Performance-based incentive program**
- Invest in talent development and enhancement
- Work-life balance with 5 days a week
- Collaborative environment with world-class professionals
- Focus on motivating colleagues and having fun at work
- It depends on the customer process/alignment
Job Location
India : Noida , Gurugram
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How to Apply ?
Interested Candidate can apply for this job
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