Hello, friends Google Operations Center is Hiring Fresher Analyst We will see in this post that how you can apply for this job, eligibility criteria are this job is also for fresher. Offcampusalert website information provide about internships and job
About the Google Operations Center
Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. Learn what we’re doing not just for our customers, but for our people too.
- BTech/BE Information Technology/Computer Science degree/BCA or BSc Computing or equivalent practical experience with strong academic credentials
- Very good written and spoken English skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in technical support/customer service operations/troubleshooting/campaign optimization in any company
Roles and Responsibility
- Maintain a positive and professional attitude toward customers.
- Provide cross-platform support including chat, direct email, instant messaging, and telephone (voice calls).
- Be flexible to work in a 24×7 service environment as required by the business which may include night shifts and weekends
- Solve major technical problems, identify customer needs, and develop creative solutions to address them.
- Fast and independent resolution of incidents and escalations, with effective communication with all stakeholders internally and externally.
- Response and dissolution rates were maintained per the SLO definition;
- Maintain a high customer satisfaction score and adhere to a 95% quality standard at all times.
- Use existing problem-solving tools and techniques to identify the root causes of demand and provide customer-centric root cause assessments.
- Provide fast support to top customers and build a deep understanding of the most pressing customer problems.
- Contributing to creating and updating a supporting knowledge base, you will have a passion for learning and sharing knowledge
How to apply?
Interested candidates can apply for this job, Good luck
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