Hello Friends If you have Bachelor’s or Graduate degree and you are a student of Computer Science or IT and you want to do in a big company, then there is a big opportunity for you because DHL company is hiring Associate System Support Analyst, see how you can apply for job
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About the DHL
DHL[4] is an American founded, German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.8 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany’s main Courier and Parcel Service. Vantaa distribution centre DHL delivery vehicle
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.
Eligibility Criteria
Bachelor of Computer Science graduate or IT related discipline is an advantage.
Knowledge of performing desktop support for DELL and HP products.
Knowledge of Microsoft Windows 10 and Microsoft Office 2016/365.
CompTIA A+ Certification (IT Technician) in the above platforms will be an advantage.
Roles and Responsibility
- Provide first level desktop support especially for DHL staff in Chennai IT Services.
- Handle incidents and standard request tickets and resolve them according to SLAs.
- Tasks include installation and upgrade.
- Ensure team meets SLA for standard incidents and requests.
- Ensure service calls are handled and resolved promptly.
- Providing first rate desktop support especially for IT services in Chennai.
- Diagnose and repair HP/Dell notebook/desktop hardware problems and contact your Hewlett Packard or Dell supplier for replacement of new hardware components if defects are found.
- Perform MS Windows 10 installation and troubleshooting, desktop issues, MS Office 20160/Office365.
- Ensure team meets SLA for standard incidents and requests.
- Ensure service calls are handled and resolved promptly.
- Offer negotiated SLA and high availability.
Preferred Skills
- Good knowledge of problem solving processes and methodologies.
- Must have team spirit; promotes openness.
- Must have good verbal and written communication skills.
- May require participation in a 24 x 7 on-call rotation.
- Good communication skills and ability to communicate with people from different cultures and backgrounds.
- Strong understanding of customer centricity – to earn customer respect by demonstrating clearly that customer needs are a high priority and responding positively to their feedback.
- Good at taking initiative – takes action frequently and anticipates opportunities in a defined area.
- Good attitude and responsive behavior.
- Preferably with professional experience in an international and multicultural environment.
- Bachelor’s degree in computer science or an IT related field.
- CompTIA A+ Certification (IT Technician) in the above platforms will be an advantage.
Employee Type
Full-Time
Job Location
India : Tamil Nādu, Chennai
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How to Apply?
Interested Candidate can apply for this job
Official Website Link Clicking Here
