Hello, Friends If you have Bachelor’s degree and you are a computer science graduate or a student of IT-related discipline and you want to work in any big company then there is a big chance for you because DHL company is hiring an Associate System, Support Analyst. How can you apply for this job?
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About the DHL
DHL is an American-founded, German logistics company providing courier, package delivery, and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.8 billion parcels per year. DHL Express is the market leader for parcel services in Europe and Germany’s main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft
Eligibility Criteria
- Knowledge of performing desktop support for DELL and HP products.
- Knowledge of Microsoft Windows 10 and Microsoft Office 2016/365.
- CompTIA A+ Certification (IT Technician) in the above platforms will be an advantage.
- Bachelor’s degree in computer science or a related IT field is an advantage.
- Good knowledge of problem-solving processes and methodologies.
Roles and Responsibility
- Provide first-level desktop support, especially for DHL staff in Chennai IT Services.
- Handle incidents and standard request tickets and resolve them according to SLAs.
- Tasks include installation and upgrade.
- Ensure the team meets SLA for standard incidents and requests.
- Ensure service calls are handled and resolved promptly.
- Providing first-rate desktop support, especially for IT services in Chennai.
- Diagnose and repair HP/Dell notebook/desktop hardware problems and contact your Hewlett Packard or Dell supplier for replacement of new hardware components if defects are found.
- Perform MS Windows 10 installation and troubleshooting, desktop problems, MS Office 20160/Office365.
- Ensure the team meets SLA for standard incidents and requests.
- Ensure service calls are handled and resolved promptly.
- Offer negotiated SLA and high availability.
Preferred Skills
- Must have team spirit; promotes openness.
- Must have good verbal and written communication skills.
- May require participation in a 24 x 7 on-call rotation.
- Good communication skills and ability to communicate with people from different cultures and backgrounds.
- Strong understanding of customer centricity – to earn customer respect by clearly demonstrating that customer needs are a high priority and responding positively to their feedback.
- Good at taking initiative – take action frequently and anticipates opportunities in a defined area.
- Good attitude and responsive behavior.
- Preferably with professional experience in an international and multicultural environment.
- CompTIA A+ Certification (IT Technician) in the above platforms will be an advantage.
Employee Type
Full- Time
Job Location
India: Chennai, Tamil Nadu
How to Apply?
Interested Candidate can apply for this job
Official Website Link Clicking Here
