Order Management (Voice Process) Job at Infosys | Latest Job Update


Are you someone who is looking for doing a job in Order Management Sector? Well, this post is for you as Infosys is looking for people for the post of Order Management. Interested people can have a look at below for more details:

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How to Register for the post of Order Management:

Watch this video for doing regsitration process

Roles & Responsibilities for Order managment post

  • Follows all predefined procedures of the process.
  • Adheres to all the process rules applicable for Order to Cash process in order to meet SLA target.
  • Ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets.
  • Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.
  • Shares experiences IN ORDER TO facilitate capture of tacit knowledge.
  • Delivers on the new process / approach IN ORDER TO meet client / internal.

Must have skills:

  • Preference for agents with 0-2 years of customer service, contact center, order to cash
  • Preference for agents with prior knowledge of Order to Cash
  • Prior exposure to multinational firms is preferable
  • Knowledge on supply chain management or order management operations.
  • Excellent written and oral communication.

Preferred Skills:

  • Good oral and written communication skills.
  • Target oriented.
  • Good Analytical and Reasoning ability
  • Client interfacing skills.
  • Client interfacing skills Comfortable to make calls to internal teams within client organization clients or respective stakeholders.

Salary for the post of Order Management

You can expect around Rs. 1,75,000 – 2,00,000 under this post.

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