Hiring For Customer Advisor | PhonePe | Apply Now

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Hello, Friends If you are a graduate of any stream, then there is a great opportunity for you. PhonePe company is hiring for Customer Advisor, let’s see how you can apply for this job and what skills should you have.

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About the PhonePe

PhonePe is an Indian digital payment and financial technology company headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari, and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface (UPI), went live in August 2016. It is owned by Flipkart, a subsidiary of Walmart.

The PhonePe app is available in 11 Indian languages. Using PhonePe, users can send and receive money, recharge mobile, DTH, and data cards, make utility payments, pay at shops, invest in tax-saving funds, and liquid funds, and buy insurance, mutual funds, gold, and silver.] PhonePe also allows users to book their Ola rides, pay for Redbus tickets, and book flights and hotels on Goibibo through its Switch platform

Eligibility Criteria

  • You have excellent written and verbal communication skills
  • You have good study skills
  • Be an active listener and handle objections well
  • You have a strong customer orientation and ability to adapt/react to various scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask effectively, prioritize and manage time
  • Must be fluent in English and Hindi
  • Matura (10+2+3) is mandatory
  • 0 – 2 years of professional experience in a client role
  • Multilingualism (spoken + written) in South Indian languages ​​is preferred

Roles and Responsibility

  • Act with integrity and put the customer first in every interaction
  • Handle basic PhonePe account and transaction-related requests
  • Ability to switch between phone and data lines
  • Follow specific process guidelines to find a solution
  • Build customer trust through their interactions
  • Ability to meet hourly and daily productivity targets
  • Use internal processes and resources to drive solutions forward
  • Improve appropriately by getting support from the relevant team to solve customer problems
  • Recommend process improvements
  • Engage and educate customers to get the most out of PhonePe

Other Benefits

  • Your lunch is on us!
  • 5-day working week (2 rotational weeks off)

PhonePe Full-Time Employee Benefits

  • Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Job Location

India: Bengaluru

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How to Apply?

Interested Candidates can apply for this job

Official website Link Clicking Here

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